SaaS500 category cut
Top Commerce & CX SaaS companies
E-commerce platforms, customer support, and customer experience software. 44 of the 500 companies on the live index rank in this category, ordered by measured web traffic and re-ranked every day. Positions below are index-wide, so the gaps show how the category sits inside the full market. How the rank works: methodology.
44 of 44 shown
| # | 7d | Company | Category | What it does | 28d | Contact routes |
|---|---|---|---|---|---|---|
| 11 | = | Shopify shopify.com | Commerce & CX | Ecommerce platform for businesses to build, run, and scale online stores. | Steady | Pro → |
| 23 | = | Zendesk zendesk.com | Commerce & CX | Customer service platform with ticketing, help center, and AI agents. | Steady | Pro → |
| 51 | = | SurveyMonkey surveymonkey.com | Commerce & CX | Online survey and feedback software for businesses and teams. | Steady | Pro → |
| 63 | ▼ 1 | Qualtrics qualtrics.com | Commerce & CX | Experience management platform for customer, employee, and brand research. | Steady | Pro → |
| 71 | = | Typeform typeform.com | Commerce & CX | Conversational online forms and surveys for marketing and research teams. | Steady | Pro → |
| 75 | = | Intercom intercom.com | Commerce & CX | AI first customer service platform with messaging, help desk, and automation. | Rising | Pro → |
| 79 | ▼ 1 | Medallia medallia.com | Commerce & CX | Enterprise customer and employee experience management with feedback analytics. | Steady | Pro → |
| 81 | ▲ 3 | BigCommerce bigcommerce.com | Commerce & CX | Open SaaS ecommerce platform for mid-market and enterprise retailers. | Rising | Pro → |
| 110 | ▼ 2 | Big Cartel bigcartel.com | Commerce & CX | Simple hosted online stores for artists and independent makers. | Steady | Pro → |
| 112 | ▲ 1 | Bazaarvoice bazaarvoice.com | Commerce & CX | Ratings, reviews, and user generated content syndication for global brands. | Steady | Pro → |
| 113 | ▼ 3 | Cafe24 cafe24.com | Commerce & CX | Korean ecommerce platform powering online stores and cross border selling. | Falling | Pro → |
| 115 | ▲ 3 | Toast toasttab.com | Commerce & CX | Restaurant management platform with POS, payments, and payroll software. | Rising | Pro → |
| 127 | = | WooCommerce woocommerce.com | Commerce & CX | Open source ecommerce platform for WordPress with paid extensions and services. | Falling | Pro → |
| 135 | ▼ 5 | VTEX vtex.com | Commerce & CX | Composable commerce platform for enterprise retailers across Latin America and beyond. | Falling | Pro → |
| 137 | = | Alchemer alchemer.com | Commerce & CX | Survey and feedback platform for market research and CX teams. | Rising | Pro → |
| 173 | = | G2 g2.com | Commerce & CX | Software review marketplace selling marketing and intent data subscriptions to vendors. | Rising | Pro → |
| 175 | ▲ 1 | Judge.me judge.me | Commerce & CX | Affordable product review app for Shopify and ecommerce stores. | Rising | Pro → |
| 178 | ▼ 1 | Helpshift helpshift.com | Commerce & CX | In app customer support platform for mobile games and apps. | Steady | Pro → |
| 187 | ▲ 1 | LiveChat livechat.com | Commerce & CX | Live chat and messaging products for sales and customer service teams. | Steady | Pro → |
| 197 | ▼ 2 | Ecwid ecwid.com | Commerce & CX | Embeddable online store builder that adds ecommerce to any existing website. | Steady | Pro → |
| 207 | ▲ 4 | Narvar narvar.com | Commerce & CX | Post purchase order tracking and returns experience for retailers. | Rising | Pro → |
| 229 | ▲ 3 | Smile.io smile.io | Commerce & CX | Loyalty and rewards programs for small ecommerce brands. | Rising | Pro → |
| 234 | ▲ 1 | Gladly gladly.com | Commerce & CX | Customer service platform organized around customers instead of tickets. | Steady | Pro → |
| 236 | ▼ 2 | Crisp crisp.chat | Commerce & CX | French business messaging platform with shared inbox, chatbots, and CRM. | Falling | Pro → |
| 251 | ▲ 2 | Stamped stamped.io | Commerce & CX | Reviews and loyalty apps for Shopify and BigCommerce merchants. | Steady | Pro → |
| 261 | ▲ 1 | Okendo okendo.io | Commerce & CX | Australian reviews, quizzes, and loyalty apps for Shopify brands. | Steady | Pro → |
| 263 | ▼ 2 | Reviews.io reviews.io | Commerce & CX | UK based review collection and reputation platform for ecommerce merchants. | Steady | Pro → |
| 290 | ▲ 9 | Five9 five9.com | Commerce & CX | Cloud contact center software for sales and customer service operations. | Rising | Pro → |
| 304 | ▲ 13 | Aircall aircall.io | Commerce & CX | Cloud phone system for sales and support teams at small businesses. | Rising | Pro → |
| 311 | ▲ 2 | Olark olark.com | Commerce & CX | Simple live chat software for small business websites and teams. | Falling | Pro → |
| 329 | ▲ 6 | Olo olo.com | Commerce & CX | Digital ordering and delivery platform for enterprise restaurant brands. | Rising | Pro → |
| 342 | ▲ 7 | Feefo feefo.com | Commerce & CX | Invitation only verified customer reviews platform for UK brands. | Falling | Pro → |
| 389 | ▲ 1 | Smartsupp smartsupp.com | Commerce & CX | Czech live chat and chatbot tool for small online businesses. | Steady | Pro → |
| 390 | ▲ 9 | AfterShip aftership.com | Commerce & CX | Shipment tracking and post purchase software for ecommerce retailers. | Rising | Pro → |
| 398 | ▼ 3 | Tiendanube tiendanube.com | Commerce & CX | Latin American ecommerce platform for small and midsize online merchants. | Steady | Pro → |
| 411 | ▲ 13 | Decagon decagon.ai | Commerce & CX | AI customer support agents for enterprise chat, email, and voice. | Rising | Pro → |
| 417 | ▼ 5 | Help Scout helpscout.com | Commerce & CX | Shared inbox and help desk software for small customer support teams. | Steady | Pro → |
| 428 | ▲ 11 | TrustRadius trustradius.com | Commerce & CX | B2B technology review platform for buyers and vendor marketing teams. | Rising | Pro → |
| 431 | ▲ 18 | DevRev devrev.ai | Commerce & CX | AI native support and product platform connecting customer issues to engineering. | Rising | Pro → |
| 439 | ▼ 5 | Tidio tidio.com | Commerce & CX | Live chat and AI chatbots for small business websites. | Steady | Pro → |
| 449 | ▼ 8 | Genesys genesys.com | Commerce & CX | Cloud contact center and customer experience orchestration for large enterprises. | Falling | Pro → |
| 454 | ▼ 1 | Lightspeed lightspeedhq.com | Commerce & CX | Cloud POS and payments platform for retailers and restaurants. | Steady | Pro → |
| 471 | ▲ 2 | NICE nice.com | Commerce & CX | Cloud contact center, workforce engagement, and CX AI software for enterprises. | Steady | Pro → |
| 477 | ▲ 2 | LoyaltyLion loyaltylion.com | Commerce & CX | UK loyalty and rewards platform for ecommerce retailers on Shopify. | Steady | Pro → |